Delete Your Ample Account and Personal Data
If you no longer wish to use Ample, you can delete your account and the personal data linked to it yourself, or ask us to do it.
How to Delete Your Account:
- On the website: sign in at ample.al/account, open My details (Të dhënat e mia), and under Delete account (Fshini llogarinë) enter your password and confirm.
- In the Ample app: open Settings and choose Delete account.
- By email: write to events@ample.al from the email address registered in your Ample account, with your full name. Our team will process the request and confirm by email once your data has been deleted.
What Data Will Be Deleted:
- Your sign-in details (email address and password)
- Your profile: name, profession, workplace, city, phone number and the other details you entered
- Event registrations, session reminders and notifications in the app
- Masterclass progress and quiz results, and any bookings or messages with instructors
- Your points balance and history, and event puzzle scans
- Application drafts you had not submitted
What We Keep, and Why:
Some records have to outlive the account. We keep them, but they are no longer linked to your account. They still contain the details written in them when they were made, such as the attendee names on an order or ticket, or the authors of an abstract.
- Orders and payments, with their receipts and proofs of payment, for tickets and masterclasses: we must keep them for accounting and tax purposes.
- Issued tickets and their check-in records: they are the event’s record of who registered and attended.
- Certificates issued for events you attended: they are the event’s record of the participation and credits it awarded.
- Submitted abstracts and applications, including the author details written in them: they are part of the event’s scientific record, together with its programme and abstract book.
- Sponsorship requests: they are business records of the company that made them.
- Staff logs, for members of the Ample team: the record of actions taken in Ample’s admin tools, kept for security.
Deletion from the website or the app takes effect immediately and cannot be undone.
If you would like us to remove anything further, including your details in a record we keep, write to events@ample.al. We will remove what we can and explain anything we have to keep.
If you have any questions about this process, please contact events@ample.al.